Next generation remote support, admin portal and cloud service for engcon's tiltrotators

To create the next generation platform for connected machines for the next generation of world-leading tiltrotators

The challenge was to work with engcon to create a scalable, accessible and future-proof cloud service for their tiltrotators.

Part of engcon's premium offering where operators get the best conditions for success

The solution is globally available and gives operators, dealers, service partners and support personal access to engcon's premium features 24/7.

Features that allow for business and technical scalability

For engcon, an important aspect was to add features that bring simplicity to installation, configuration, support and after-sales support to provide business as well as technical scalability.

Premium features for operators, technicians, dealers, and support.

engcon's new cloud service provides role-based premium features for a number of different roles. The cloud service includes features that allow for both business and technical scalability, such as self-service, easy onboarding with customizable content for a quick and good start-up, access to remote support and important information related to keeping all engcon's tiltrotators running for as long and as much as possible.

Globally available 24/7 high-performance features

The cloud service is technically scalable and available worldwide with low latency. The scalability means that the cloud service is both expandable but also distributed across several nodes around the world that can be replicated if needed.

engcon's platform, cloud service and admin portal for DC3 provides operators, installers, dealers and support with the best conditions for achieving the goal of "change the world of digging"

All operators who use engcon's tiltrotators are given the opportunity to create their own user and make personalised settings that are securely stored in DC3's cloud service. Remote support and remote update functions are available 24/7 and contribute to a high utilisation rate of engcon's tiltrotators. Dealers and engcon's international support can follow-up and help operators both reactively and proactively wherever they are in the world in a future-proof, scalable and maintained solution.